If there is something a NEMT driver would like a prospective NEMT driver to know, it is this: NEMT driving is more than driving.

More than Driving

Other drivers may be hands-off their passengers, but NEMT drivers often have to physically assist patients into the vehicle, secure them, and walk them door-to-door. More than just having a license, NEMT drivers must be able to operate a wheelchair lift and be trained in CPR, first aid, and HIPAA. On top of these, NEMT drivers must possess top-notch customer service skills and be committed to providing the best possible care. 

In line with International Women’s Day, we are putting two excellent NEMT drivers in the spotlight to gain insight into their typical day.. 

Safety is King

Safety is always the primary concern of NEMT drivers. NEMT drivers ensure their passengers’ safety on the road and be ready for any emergency. For Dana, ensuring safety begins before she even starts driving.

“My day begins with a complete safety check of my vehicle and its equipment. I check my schedule and then pick up my clients. I always greet each client at their doorstep and escort them safely to my vehicle. Once they are secured in their seat, wheelchair or hospital cots, I proceed to their scheduled appointment, all the while talking about them and their day.” 

Unparalleled Customer Service

Treating clients with utmost courtesy and respect is another key component of being an NEMT driver. A report by the Center of Medicare and Medicaid Services revealed that the most frequent complaints about NEMT drivers are timeliness, no-shows, and problems with the driver’s behavior. Going the extra mile to serve clients is what makes Brigid a topnotch NEMT driver.

“The night before, I always take a look at my scheduled trips for the next day. I read all the notes provided so I do not miss anything. I look forward to seeing our regulars and meeting new clients everyday.

Some trips are short, some are long. Within that time, we share stories about family or have random conversations. I have music playlists set up for our regular clients and we enjoy jamming sessions while driving. Engaging with the clients makes my day brighter and I hope it makes theirs, too.”

Step Up to the Challenge

NEMT driving can be a rewarding career for anyone who loves driving and who loves helping others. Take it from Dana’s invitation: “If you like to drive, have good communication skills, and enjoy meeting new people, you need to sign on as part of the Medstar team. I know there are other companies out there doing the same thing, but Medstar has been a great experience.”  

Click here to learn about career opportunities waiting for you as an NEMT driver!