Women of Medstar: Breaking Stereotypes

Throughout history, women have played pivotal roles in shaping our homes and communities, finding fulfillment in nurturing environments within their households. While these roles are truly valued and important, we also celebrate the diverse talents and capabilities that women possess beyond traditional soft skills.

This March, as we celebrate Women's Month, we proudly acknowledge the remarkable strides women have made across various domains, including traditionally male-dominated industries. Medstar Transportation, for instance, champions inclusivity by welcoming individuals of all genders to participate in its transportation services, breaking down barriers and promoting equality in the transportation sector.

Through its commitment to diversity and inclusivity, Medstar provides a platform for women like Brenda Ibarra and Eva Valencia to pursue their passions fearlessly and showcase their skills behind the wheel.

For Brenda Ibarra, a driver at Medstar, this is one of the ways that she can show how passionate women are in pursuing careers that they actually love, even if these careers may not fit what society deems as womanly. Brenda is inspired to persist in this profession because she has the heart for it; she says, "I do love to help seniors and basically [lend a hand to] people who need extra help." 

Eva Valencia also shares the same perspective, believing that thriving in a male-dominated profession is not only a challenge but also a significant progress that ignites inspiration for a woman like her. Eva emphasized, “The thrill of navigating roads that I [have] never driven before adds excitement to my role and keeps me eagerly looking forward to the next day," highlighting her passion and determination to overcome obstacles and embrace new experiences.

Of course, breaking stereotypes is not just about sunshine and rainbows. Brenda shared that handling road rage is one of her daily challenges as a woman driver. She faces drivers who attempt to intimidate her, violate speed limits, and give her a hard time on the road simply because of her gender. Despite these challenges, Brenda remains steadfast in her commitment to challenge stereotypes and excel in her profession because she believes that all drivers, regardless of gender, have the same rights as human beings. 

As for Eva, one of the common challenges women drivers face in breaking through stereotypes is the lack of empathy from clients. Often, they encounter biases or prejudices rooted in the misconception that women aren't suitable for driving, leading clients to underestimate their skills and capabilities. Doubt frequently precedes trust. However, amidst these challenges, Eva embraces each day as an adventure, eager to meet new faces, engage in meaningful conversations, and foster a more inclusive environment by showing that women can drive excellently.

With Brenda and Eva's insights, it is clear that women belong in the driving scene. Women are not just built to foster a loving home but are also made to ensure a smooth and safe ride by being leaders behind the steering wheel. With this, as women, take Eva Valencia's words by heart:

"Every woman should feel confident in what she chooses as a career."

Let us not be bound by stereotypes. Don’t let it hinder you from fearlessly doing what you love and discovering new possibilities as you drive through new roads and create meaningful connections. Moreover, in the words of Brenda Ibarra,

"Don't be afraid to be out there [on] the road. We (women) are [also] good drivers and can do this job as [well] as any other person."  

Persist and continuously challenge stereotypes like Eva and Brenda and ensure that a woman’s presence is felt throughout the borders of the world. Believe that you can drive change and you definitely have the power to make a difference. Show them that women can and women will, especially when controlling the driver's seat; women’s month or not, women can rule the driving scene one trip at a time.

February is for love and appreciation!

The month of February is a time dedicated to love and appreciation. Thus, we wanted to take a moment to recognize and celebrate the incredible experiences our clients have shared with us. At Medstar, our mission goes beyond transportation; it's about fostering genuine connections and providing exceptional care to those we serve.

Here are some heartwarming testimonials from recent journeys, showcasing the outstanding service delivered by our dedicated team members:

from tim h.:

I recently received a ride from Whidbey Island to downtown V. A. Your driver, Steve #441, is an exemplary employee—courteous, prompt, and very helpful!

from kay w.:

Julio A.  is superior; we greatly appreciate him. He drives very carefully. He's very compassionate. I want to make sure you know.

from SPENCER B.:

Marka S. is always amazing every time I have her. She's always cheerful and on time. I love her as a driver. 

from Mark M.:

Very great customer service! When the app did not prompt me about an out-of-zone location, a customer service representative called me to let me know about the reason for the cancellation. Very professional, and I am impressed with the services from the app (GOIN’) to the nice female driver.

from ko k.:

I have found your drivers to be very, very friendly and courteous. Beatriz is really charming. I hope it works out well because I use it regularly. So, thank you very much.

from DONALD R.:

Van C. was an excellent and polite young man. He made sure that I was okay before he left.

from MICHAEL P.:

I just wanted you to know that you guys are awesome. Thank you. 

from anonymous:

The customer states that he really likes the Zip service as it provides him with a way to get to places he normally couldn't go.

from CAS H.:

Mason was so professional and polite. The driving was excellent, and I enjoyed the trip. The van was so clean.

from DIANE S.:

He was very professional; his van was clean, and he made sure he could find me inside the clinic. I just wanted to give him a thumbs up as it was VANJOVIC, and his van number is 485, which gave your company a good name.

We commit to make every journey a testament to care, compassion, and reliability. At Medstar, love is our driving force. Happy February, and let's continue spreading warmth and positivity with every ride!

Medstar will now be serving the Grand Canyon state exclusively through our acquisition of VIP Transportation from January 1st!

When It All Began:

The decision was formed when our CEO, Justin Bergener, found VIP Transportation online. After connecting with Wael, VIP's owner, the two hit it off instantly. Their shared passion for helping communities through non-emergency medical transportation (NEMT) formalized the partnership, bringing Medstar and VIP Transport together.

Why Arizona?

Arizona is home to our CEO’s heart. Aside from the fact that his wife hails from the state, Bergener had stayed there from 1999-2001 as a missionary for The Church of Jesus Christ of Latter-day Saints. He learned more about the communities and the people he came to love in Phoenix, Payson, and Lake Havasu–not to mention the spectacular valley views during early morning hikes. 

Business-wise, Arizona's unique needs, from its weather to a growing population and an aging demographic, make it a perfect fit for Medstar's experience and VIP transport services. We're here to provide top-notch services, including wheelchair accessibility and friendly rides.

Celebrating 40 years of experience in February, Medstar is bringing its wealth of knowledge to Arizona. We're adding 10 new vans this month and 15 more soon. Social services, health plans, and medical facilities can count on us for support tailored to Arizona's communities.

Challenges? We're Ready!

Every expansion has its challenges, but Medstar is ready to face them head-on, ensuring a smooth transition and exceeding expectations.

“We recognize that in any transition and growth there’s extra work that needs to be done and processes to be implemented and improved to raise the bar in NEMT transportation. We’ve done this before and feel confident that we’re prepared to meet this challenge and exceed expectations,” Bergener assured.

Join Us in Making a Difference

We're hiring! Attend our Mobility Driver Introductions (MDI) to learn about exciting job opportunities. Even if you're not looking for a career change, MDI events teach essential skills like helping someone in a wheelchair through doors or along sidewalks. It's a chance to make a difference while exploring the beauty of Arizona.

What's Next?

As we settle into Arizona, we're eager to collaborate with local healthcare providers, making a positive impact on the community's health. Medstar's legacy of service and commitment to excellence continues, bringing quality NEMT to the heart of Arizona. Stay tuned for more updates on this exciting journey!

Why you should be a Medstar driver!

Welcome to the world of Medstar drivers, where the road becomes your gateway to new opportunities and rewarding experiences! Are you a skilled driver with a passion for helping others? Being a driver for hire with Medstar is your ticket to a fulfilling career in the service industry.

Medstar drivers play a crucial role in the services we offer - microtransit, paratransit and Non-Emergency Medical Transportation (NEMT)! For 39 years, Medstar has a legacy of providing efficient and safe transportation services that connect communities, help transport patients and people with disability to medical facilities, their medical appointments, and other needs. Our drivers not only transport people from one place to another, but they experience fulfillment in serving people and communities!

Most employees I talk to are not just here for the paycheck. They really enjoy helping people and communities. The elderly people who are in need, going to grocery stores, helping them do the most basic things. Taking the veterans where they need to go. Some of them might not have been outside for a month, even months. We’re bringing them out into the daylight for the first time. So there’s a sense of satisfaction helping people.
— Dave, our field supervisor

Dave Swensen, Medstar Field Supervisor

To continue our legacy… Medstar is having a call for drivers for hire! Embrace the noble responsibility of being a lifeline for those in need, while enjoying flexible schedules and competitive compensation!

Join the Medstar team of drivers today and make a positive impact on countless lives as you embark on a journey of compassion and care.

So why should you be a Medstar driver?

Medstar facilitates driver training and certifications!

To help build Medstar drivers’ qualifications and skills, our drivers are given training on our Dispatcher Training Manual, Driver Training Manual, and Driver Training Guide. There are also quarterly training related to securement, industry-standard updates, safety and winter driving tips, internal policy changes and general information.

During our driver’s first month of employment, we ensure that our drivers acquire the following training and certifications:

  • PASS - Passenger Assistance Safety and Sensitivity

  • Fire Suppression & Child Safety

  • Emergency Response Training and Evacuation

Medstar has competitive retention and incentive programs for all our employees including drivers!

For Medstar drivers with exemplary performance, we give awards with financial incentives, merch perks, and other bonuses such as: Driver of the Quarter, Driver of the Year, and Loyalty Award. These awards are based on Key Performance Indicators (KPIs), positive client reviews, and overall dedication to the company's values. Not only that! We also have an annual salary increase structure based on performance review.

For example, we have safety bonus for Medstar drivers who:

  • maintain vehicle cleanliness

  • receive zero client complaints

  • does not fail any vehicle evaluation

  • have zero at-fault accidents

  • does not have infractions or violation tickets

  • are on time for most of the assigned trips

  • have zero call-outs for the month

  • completed their pre and post trips

Most importantly, we ensure that Medstar drivers fully support and uphold all the standards and regulations outlined in the The Americans with Disabilities Act (ADA).

As a transportation company, we - along with our drivers, are committed to providing safe and reliable services to anyone who needs transportation, regardless of their disabilities. According to the U.S. Department of Labor, The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities in several areas, including employment, transportation, public accommodations, communications and access to state and local government' programs and services.

So… what process do drivers for hire undergo to be part of the Medstar team?

In Medstar, drivers for hire undergo thorough safety-related screening. We understand passenger safety begins with employing responsible, safe and friendly operators. Thus, Medstar employs a rigorous pre-employment screening process to ensure only the best, most experienced operators are hired. Pre-employment screening consists of drug and alcohol testing, criminal background checks, driving abstract review as well as previous employment reference checks.

Of course, to be a Medstar driver, you have the following qualifications:

  • 21 years of age

  • Have valid Washington State drivers’ license

  • Have drivers’ license for at least 5 years with no gaps in licensure

  • Excellent driving record with no more than 2 moving violations in the last 2 years

  • No Driving Under the Influence or Driving While Intoxicated in the last 10 years

So what are you waiting for? Respond to Medstar's call for drivers for hire!

How can you apply?

You can contact and send your application requirements through our Human Resources Department: careers@gomedstar.com and +1 (509) 822-5803

You can also reach us through the other options below:

Eastern Washington

1-800-236-2011

Western Washington

1-877-916-3729

Lastly! You can also click on our Current Openings and choose vacant driver positions or even recommend friends to any of our job openings!

Hope we see you soon!







Unveiling the Veil of PTSD: Creating Awareness and Empathy

Post-Traumatic Stress Disorder (PTSD) is a complex mental health condition that affects millions of people worldwide. Although it has gained more recognition in recent years, there is still a significant lack of understanding and awareness surrounding PTSD. In this blog, we aim to shed light on this often misunderstood condition, explore its causes, symptoms, and treatment, and ultimately promote greater empathy and support for those living with PTSD.

Understanding PTSD

PTSD can develop after a person experiences or witnesses a traumatic event such as war, natural disasters, accidents, physical or sexual assault, or any other life-threatening situation. It is important to note that not everyone who experiences trauma will develop PTSD, but for those who do, it can have a profound impact on their daily lives.

Symptoms of PTSD:

The symptoms of PTSD can manifest in various ways and can significantly disrupt a person's mental, emotional, and physical well-being. These symptoms typically fall into four categories: intrusive memories, avoidance, negative changes in thinking and mood, and changes in physical and emotional reactions. Intrusive memories may include flashbacks or nightmares, while avoidance can lead individuals to isolate themselves from triggering situations or reminders of the traumatic event. Negative changes in thinking and mood can involve feelings of guilt, shame, or a distorted sense of blame. Lastly, individuals with PTSD may experience heightened arousal, such as being easily startled or having difficulty sleeping.

Breaking the Stigma:

One of the biggest challenges surrounding PTSD is the lingering stigma and misconceptions that exist. People with PTSD often face judgment, skepticism, or even discrimination, which can prevent them from seeking help or feeling understood. It is crucial to recognize that PTSD is not a sign of weakness, but rather a natural response to an overwhelming and traumatic event. By debunking myths and fostering open conversations, we can create an environment of acceptance and support.

Raising Awareness and Empathy

Educating ourselves and others is a powerful way to increase empathy and support for individuals with PTSD. Here are a few suggestions on how we can contribute to this cause:

Promote education: Share accurate information about PTSD through social media, articles, or public talks. Encourage open discussions and challenge misconceptions whenever you encounter them.

Support advocacy groups: Organizations focused on mental health and PTSD, such as the National Alliance on Mental Illness (NAMI) or the PTSD Foundation of America, provide valuable resources and support for those affected. Consider donating, volunteering, or participating in their awareness campaigns.

Foster safe spaces: Create an inclusive and compassionate environment where individuals with PTSD feel comfortable sharing their experiences and seeking help. Encourage empathy and understanding in your personal and professional circles.

Encourage professional help: If you or someone you know is experiencing symptoms of PTSD, encourage seeking professional help. Therapies such as cognitive-behavioral therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), or medication can be effective in managing PTSD symptoms.

Be a good listener: Sometimes, all it takes is lending an empathetic ear. Practice active listening and offer support to individuals with PTSD. Validate their feelings and let them know they are not alone.

PTSD is a real and complex condition that affects countless individuals around the world. By raising awareness, dispelling misconceptions, and promoting empathy and support, we can create a more compassionate society for those living with PTSD. Let us be advocates for understanding, offering a helping hand, and breaking the silence surrounding this often hidden condition. Together, we can make a positive difference in the lives of those impacted by PTSD.



Medstar Partners With Pegasus Lifts to Provide Non-Emergency Medical Transportation (NEMT) Services for Residents in Pierce and South King County.

Bothell, Wash., June 30, 2023  - Medstar Transportation has acquired Pegasus Lift’s book of business and several vehicles, in a strategic decision to sustain and expand Non-Emergency Medical Transportation (NEMT) services in Pierce and South King County. Founder Jacob Brinkerhoff partnered with Cyndi Anderson Roberts to grow and expand the business in the South Puget Sound region. The Pegasus Lifts team has served passengers for nearly 6 years with the conviction that medical transportation could be performed with greater dignity, customer care, and efficiency— Medstar is thrilled to continue this legacy of outstanding customer service. Pegasus Lifts will close its doors and begin transitioning all transportation services and new ride requests to Medstar beginning June 30, 2023.

I am proud of the quality of services we’ve provided in our community. Pegasus Lifts changed expectations in the local NEMT industry - which is why we got into the business in the first place. Safe and caring service from trained, uniformed personnel in clean, easy to identify vehicles should be the norm. Passengers should be able to count on their transportation arrangements. Transportation policies and payments for transportation are very fluid. In order to offer better pay and benefits, keep up with gas prices and the cost of vehicles and insurance, NEMT companies must be able to charge competitive rates and create economies of scale. MedStar has a big team that operates throughout Washington. I am confident that the leadership is interested in getting it right and their team will work to make the transition smooth for our customers. We are sad to close Pegasus Lifts but glad to know that Medstar will continue our journey.
— Cyndi Anderson Roberts, Managing Partner, Pegasus Lifts
We are excited to welcome the Pegasus Lifts’ team and to be able to partner in providing customers with industry leading Non-Emergency Medical Transportation (NEMT) services and more. Cyndi, Jacob, and the Pegasus Lifts team have been providing outstanding NEMT services to passengers in Pierce and South King County for nearly 6 years, and we found a strong alignment between our respective missions to provide medical transportation with safety, dignity, and efficiency. In our work together, Medstar and Pegasus Lifts customers will enjoy more service options and a continued focus on providing them with the highest quality service available.
— Justin Bergener, CEO, Medstar Transportation

NEMT services have been experiencing significant growth in recent years, driven by various factors such as an aging population, increased healthcare needs, and the desire for more efficient transportation options for patients. NEMT services play a crucial role in ensuring that individuals with medical conditions or disabilities can access necessary healthcare services, including doctor appointments, dialysis treatments, chemotherapy sessions, and more. 

Pegasus Lift customers are encouraged to call (425) 476-1038 to schedule rides with Medstar. Facility partners are also encouraged to enroll with GOIN’ for requesting, managing, and monitoring their own rides on-demand. 

Media Contact: Barry West, marketing@gomedstar.com



Celebrating Father's Day: Honoring Medstar Dads

Father's Day is a special occasion that allows us to appreciate and celebrate the incredible contributions of fathers everywhere. At Medstar, we recognize that many of our employees wear the important and fulfilling hat of being a father while also excelling in their professional roles. On this Father's Day, we want to take a moment to honor and acknowledge our amazing employees who embody the values of dedication, responsibility, and love both at home and in the workplace.

Thank you for balancing work and family.

Being a father and working simultaneously is no easy feat. Working fathers often face unique challenges, as they strive to balance their work responsibilities with their family commitments. We salute their ability to strike a balance and create harmony in their lives.

Thank you for leading by example.

Fatherhood comes with great responsibility, and our working fathers understand the significance of being role models, not only for their children but also for their colleagues. They inspire us with their strong work ethic, integrity, and dedication to excellence. By leading by example, they instill important values in both their personal and professional lives, creating a positive impact on the workplace culture and nurturing a sense of camaraderie among their peers.

Thank you for the strength and support.

Fathers are known for their strength and support, and our working fathers embody these qualities in the workplace as well. They provide guidance, mentorship, and support to their colleagues, helping to build a collaborative and nurturing work environment. We are grateful for the unwavering support our working fathers provide, both at home and in Medstar.

Finally, thank you for celebrating Father's Day at the workplace.

While some fathers are at home celebrating with their families, there are Medstar working fathers who chose to work on Father’s Day, and for that, Medstar extends our gratitude for your unwavering commitment.

In all, on this Father's Day, let us express our heartfelt gratitude to our employees who are fathers for their remarkable dedication, strength, and support. They serve as shining examples of how it is possible to excel both in the workplace and as loving fathers. By recognizing and celebrating their contributions, we not only honor them individually but also foster a culture of appreciation and support within our organization. Happy Father's Day to all the amazing fathers in Medstar!



Celebrating Emergency Medical Services Week

Every day, in every corner of the world, there are individuals who dedicate their lives to saving others. They are the unsung heroes of our communities—Emergency Medical Service (EMS) professionals. These brave men and women are at the forefront of emergency healthcare, responding to crises, providing critical care, and saving lives. As we celebrate Emergency Medical Services Week, we have a unique opportunity to honor and appreciate these remarkable individuals and the invaluable contributions they make to our well-being.

Emergency Medical Services Week, typically held in the third week of May, is a time to shine a spotlight on the tireless efforts of EMS professionals. EMS Week provides an opportunity to honor and show appreciation for the dedicated EMS professionals who selflessly serve our communities. In celebrating EMS professionals, make sure to express gratitude, share stories, support EMS organizations, and advocate for their recognition and improved resources. This year, let us take a moment to recognize their dedication, sacrifice, and unwavering commitment to providing immediate, high-quality medical care during emergencies.

The Life-Saving Role of EMS and honoring EMS Professionals:

Emergency medical service providers play a pivotal role in the healthcare ecosystem, serving as the first line of defense during emergencies. Whether it's responding to 911 calls, providing on-scene medical interventions, or safely transporting patients to hospitals, EMS professionals are crucial in ensuring timely access to life-saving care.

Here in Medstar:

Alongside emergency medical services, Medstar offers services such as Non-Emergency Medical Transportation (NEMT), paratransit, and microtransit with the following benefits:

  1. Timely access to care: NEMT, paratransit, and microtransit services ensure that individuals who require non-emergency medical care can access it promptly, reducing delays in treatment and preventing the progression of illnesses or conditions.

  2. Resource optimization: By diverting non-emergency cases to NEMT, paratransit, or microtransit services, emergency departments can focus their resources on critical cases, improving overall response times and reducing the strain on emergency healthcare facilities.

  3. Enhanced patient experience: These transportation options prioritize the comfort and well-being of patients, offering specialized vehicles and trained staff to ensure a safe and comfortable journey. This can significantly improve the overall patient experience and reduce anxiety associated with medical transportation.

  4. Cost-effectiveness: NEMT, paratransit, and microtransit services can be more cost-effective compared to traditional ambulances for non-emergency cases. By utilizing these services, healthcare providers can allocate their resources more efficiently, resulting in cost savings.

While emergency situations are not the only instances where individuals require transportation to medical facilities, there are many patients with non-emergency medical needs, individuals with disabilities, and elderly individuals who need assistance in accessing healthcare services… and here in Medstar, we provide transportation services such as NEMT, paratransit, and microtransit.

If you need transportation for medical appointments, call us at 800-236-2011. Let our team serve and assist you, so you don't have to stress about traveling to your next appointment.


Navigating the Future of Medical Transportation: Trends and Innovations

The landscape of medical transportation is constantly evolving, with advancements in technology and innovative solutions shaping its future. As healthcare providers and patients seek reliable, efficient, and patient-centered transportation options, companies like Medstar Transportation are at the forefront of this transformative journey. Let’s explore the trends and innovations driving the future of medical transportation:

Centralized Call Center: A Pillar of Modern Medical Transportation Services

Medstar Transportation has recognized the importance of a centralized call center as a key component of their services. By centralizing their operations, Medstar ensures a seamless and efficient coordination of medical transportation services. The call center is staffed with experienced professionals who are trained to handle diverse customer needs, ensuring excellent customer service and satisfaction. This centralized approach, coupled with modern technology, allows Medstar to optimize their operations and provide reliable transportation solutions to patients in need.

Embracing Technology: The Power of Innovation

In the quest for enhanced medical transportation services, technology plays a crucial role. Medstar Transportation has embraced various technological innovations to streamline their operations and improve the patient experience. From state-of-the-art dispatch systems to real-time tracking and communication tools, Medstar leverages modern technology to ensure efficient routing, accurate arrival estimates, and transparent communication. By embracing technology, Medstar aims to reduce wait times, enhance patient safety, and deliver a seamless transportation experience.

Strategic Partnership with GOIN': Revolutionizing Medical Transportation

In line with their commitment to innovation, Medstar Transportation has forged a strategic partnership with GOIN', a secure platform that revolutionizes the medical transportation landscape. Through this partnership, Medstar can offer patients a wide range of benefits and services such as increased rider choice, access to ride subsidies and incentives, flexible route, accommodation of preferred communication styles, and a variety of payment options. 

As the future of medical transportation unfolds, Medstar Transportation remains committed to staying at the forefront of trends and innovations. By establishing a centralized call center, leveraging modern technology, and forming strategic partnerships with industry leaders like GOIN', Medstar continues to provide exceptional services to clients in need. With a client-centered approach, Medstar ensures that the future of medical transportation is characterized by reliability, efficiency, and a seamless client experience.



IN FOCUS: MEDSTAR CSRs

In today's fast-paced business world, clients demand quick and efficient service. A Customer Service Representative (CSR) can be a company's best asset in providing excellent customer service, improving sales, growth, and development. The CSR acts as a bridge between the company and the client, ensuring that their inquiries, complaints, and issues are addressed promptly and professionally.

In the healthcare industry, patient care is of utmost importance, but it extends beyond the walls of hospitals and clinics. Medstar Transportation recognizes the critical role played by its Customer Service Representatives in delivering top-quality services to its clients. 

I recently had the opportunity to speak with a Medstar call center agent and what truly stood out to me was the agent’s genuine empathy and willingness to go the extra mile. She took the time to understand my specific situation, offering personalized solutions and ensuring that I felt supported throughout the call. I am grateful for the support and commend Medstar for maintaining such high standards in customer service.
— Marsha B.

Medstar, with nearly four decades of experience, has been providing call center services for people with disabilities and special medical needs. Medstar's call center personnel are trained to be ADA-compliant and provide sensitivity training to respect the needs of clients. Their CSRs are trained to perform professionally, with a positive attitude and honesty, and to demonstrate respect for clients.

Call centers are an excellent way to improve a company's sales and growth. By ensuring that customers are satisfied and their inquiries are addressed promptly, CSRs can help retain existing clients and attract new ones. Medstar's call centers currently support nearly 250,000 calls annually with an average wait time of 40 seconds, which is exceptional considering that the Call Center operates 24/7, 365 days a year in the medical industry. This exceptional service helps Medstar become the company that it is today. 

Medstar CSRs also give valuable insights into customer behavior and preferences. By analyzing inquiries and complaints, the company can identify areas for improvement and make necessary changes to products or services. This data is also used to create new products or services that better meet the needs of clients.

One of the most impressive features of Medstar CSRs is their ability to communicate with clients in multiple languages. The company provides call center services in English and Spanish 24/7, ensuring that clients can access support whenever they need it. For clients who do not speak these languages, Medstar uses third-party translation providers or transfers calls to in-house translators. This commitment to linguistic diversity ensures that all clients, regardless of their language, receive the care and support they need. 

Customer Service Representatives are a vital part of a company's success, especially in the medical industry. Medstar call center's professionalism, sensitivity, and exceptional service make it perfectly positioned to offer call centers for medical-related services. With nearly four decades of experience, Medstar has proven to be an excellent choice for companies looking for high-quality call center services. By providing excellent customer service, improving sales and growth, and providing valuable insights, CSRs can help a company succeed and thrive.

Medstar CSRs are dedicated professionals who go above and beyond to ensure that their clients receive top-quality services and care.



Celebrating World Immunization Week

World Immunization Week is a global public health campaign that aims to promote the use of vaccines to protect people of all ages against vaccine-preventable diseases. The event is celebrated every year during the last week of April, and this year's theme is "Vaccines Bring Us Closer."

Immunization is one of the most effective ways to prevent diseases and improve public health. By receiving vaccines, people can protect themselves and others from serious illnesses such as measles, polio, tetanus, and influenza. Immunization also helps to reduce healthcare costs and improve the quality of life for individuals and communities.

However, despite the benefits of immunization, many people still face barriers to accessing vaccines. Some people may have mobility difficulties that prevent them from traveling to healthcare facilities, while others may lack access to reliable transportation or face language or cultural barriers that make it difficult to access immunization services.

This is where we – Medstar come in.

We provide transportation services for patients with mobility difficulties, including patients who need to go to immunization and medical appointments. Medstar's mission is to ensure that everyone can safely and efficiently access quality healthcare, regardless of physical abilities or transportation needs.

During World Immunization Week, Medstar plays a critical role in helping people access immunization services. By providing transportation to and from healthcare facilities, Medstar helps to remove transportation barriers and ensure that people can receive the vaccines they need to stay healthy.

In all, World Immunization Week is an important event that highlights the importance of vaccines in protecting public health. However, many people still face barriers to accessing immunization services. This is where Medstar plays a critical role in ensuring that everyone has access to quality healthcare, including vaccines. By providing transportation services and other support services, Medstar helps to remove barriers to immunization and improve public health outcomes for everyone.


 

Drivers: The Unsung Heroes of the Roads

April celebrates superheroes to honor all the superheroes in our lives. Superheroes come in many different forms, and one group of superheroes that often goes unnoticed are drivers. Whether it's a bus driver, delivery driver, or a taxi driver, these unsung heroes play a vital role in our lives every day

Drivers are the unsung heroes of the roads. They navigate through traffic, bad weather, and challenging road conditions to ensure that people and goods reach their destinations safely and on time. They work long hours, often sacrificing their personal time, to make sure that people can get to work, school, and other important places.

Just like superheroes, drivers possess extraordinary skills that allow them to perform their jobs effectively. They have exceptional spatial awareness, reflexes, and multitasking abilities. They are also skilled problem solvers who can quickly adapt to unexpected situations.

On National Superhero Day, it's important to recognize and appreciate the hard work and dedication of drivers. They are the ones who keep our society running smoothly, and without them, our daily lives would be much more difficult.

What We Do

Here in Medstar, the lives of our drivers go beyond driving. We have NEMT drivers who are trained to assist and secure patients into and from vehicles to their destinations. Safety is at the core of their work ethic and operations. Not only that, but our drivers also exhibit unparalleled customer service that ensures all needs and concerns of our passengers are addressed.

So, here in Medstar, we value our drivers as our very own superheroes. They may not wear capes or have superpowers, but they are true heroes who deserve our appreciation and respect.


The Realities of Living With Cerebral Palsy

To help advocate for patients with cerebral palsy, there’s a need to emphasize on understanding the realities of living with cerebral palsy and use this to enable them.

Patients with cerebral palsy experience struggle related to two primary functions: mobility and communication. 

First, common mobility issues that patients with cerebral palsy experience are uncontrolled and unpredictable movements, walking difficulties, and inability to change positions due to weak or stiff muscles. Due to this, patients with cerebral palsy need special assistance for mobility. To deal with this, there are tools and even transportation services that can help patients with cerebral palsy overcome mobility issues. For example, there are mobility aids that can help such as orthotic devices, walkers, walking sticks and canes, crutches, standers, and lifts.

Second, patients with cerebral palsy experience difficulties in communicating with other people due to issues related to muscle control of the mouth and tongue area resulting in speech difficulties. To deal with this, there are available resources such as speech therapy for children and communication partner training for teens and adults.

Given these difficult realities of living with cerebral palsy, it is harder for them to function daily and address their daily needs. 

What We Can Do

Addressing the daily needs of patients with cerebral palsy requires medical maintenance and close medical attention such as attending medical appointments. For patients with cerebral palsy, taking public transportation and even having private cars may not be enough to comfortably travel to their medical appointments and other destinations.

Medstar provides safe and professional transportation services such as ADA Paratransit and Microtransit that can accommodate patients with cerebral palsy who experience mobility and communication problems. These transportation services are specially equipped for passengers with mobility difficulties and limitations. Medstar offers transportation services with wheelchair loading and unloading, wheelchair securement, passenger securement, passenger release, and lift operators for buses, power chairs, and scooters. Medstar’s drivers and staff are also comprehensively trained for safety, Q’Straint Securement Restraint, Washington State Traffic Laws, and carefully assisting passengers with mobility and communication problems. In all, Medstar is here to help and serve you. For more information, contact us now at +1 (509) 728-9816.

 



National Kidney Month: Maintaining Good Health for Kidney Patients

In honor of national kidney month, we can all agree that healthy kidney functions such as blood filtration, waste and drug removal, and regulation of our bodies’ fluids and minerals are essential for nerves, muscles, and tissues’ health. That’s not all, according to the National Institute of Diabetes and Digestive and Kidney Diseases, kidneys also produce hormones that help control blood pressure, produce red blood cells, and improve bone health. However, patients with kidney disease experience problems with these functions due to kidney injury, malfunction, or failure, making it difficult for kidney patients to maintain good health.

According to National Kidney Foundation, there is some food that kidney disease patients can include in their diet to help maintain or restore kidney health. For example, patients can include cabbage, cauliflower, egg whites, and fish in their daily meals diet. Respectively, these food selections have phytochemicals, vitamin c, fiber, protein, and Omega-3 acids. For snacks, patients can eat blueberries, strawberries, and red grapes which are low in potassium, and rich in antioxidants, vitamin c, and fiber. Bottom line, all these are healthy for the kidneys and can help maintain and improve kidney functions!

Other tips to help kidney patients maintain good health are maintenance of blood pressure below 140/90, regulation of cholesterol levels, and exercise.

What We Can Do

Look, maintaining good health for kidney patients does not only involve a healthy diet, but patients also most importantly have to access healthcare. However, it can be difficult to find efficient and affordable transportation services for medical appointments for kidney patients with special transportation needs, such as those who need dialysis.

Medstar provides patient transportation services for medical appointments and partnership transportation helpful for kidney patients and other patients who need transportation with medical services and private transportation for traveling with ease.

For transportation with medical services, Medstar offers healthcare worker shuttles, Medicaid transportation rides, and medical couriers. For private transportation, Medstar offers home-from-hospital rides, rides for dialysis travel, wheelchair-accessible and stretcher rides, and bariatric rides. For more information, contact us now at +1 (509) 728-9816.


 

Day in the Life of an NEMT Driver

If there is something a NEMT driver would like a prospective NEMT driver to know, it is this: NEMT driving is more than driving.

More than Driving

Other drivers may be hands-off their passengers, but NEMT drivers often have to physically assist patients into the vehicle, secure them, and walk them door-to-door. More than just having a license, NEMT drivers must be able to operate a wheelchair lift and be trained in CPR, first aid, and HIPAA. On top of these, NEMT drivers must possess top-notch customer service skills and be committed to providing the best possible care. 

In line with International Women’s Day, we are putting two excellent NEMT drivers in the spotlight to gain insight into their typical day.. 

Safety is King

Safety is always the primary concern of NEMT drivers. NEMT drivers ensure their passengers’ safety on the road and be ready for any emergency. For Dana, ensuring safety begins before she even starts driving.

“My day begins with a complete safety check of my vehicle and its equipment. I check my schedule and then pick up my clients. I always greet each client at their doorstep and escort them safely to my vehicle. Once they are secured in their seat, wheelchair or hospital cots, I proceed to their scheduled appointment, all the while talking about them and their day.” 

Unparalleled Customer Service

Treating clients with utmost courtesy and respect is another key component of being an NEMT driver. A report by the Center of Medicare and Medicaid Services revealed that the most frequent complaints about NEMT drivers are timeliness, no-shows, and problems with the driver’s behavior. Going the extra mile to serve clients is what makes Brigid a topnotch NEMT driver.

“The night before, I always take a look at my scheduled trips for the next day. I read all the notes provided so I do not miss anything. I look forward to seeing our regulars and meeting new clients everyday.

Some trips are short, some are long. Within that time, we share stories about family or have random conversations. I have music playlists set up for our regular clients and we enjoy jamming sessions while driving. Engaging with the clients makes my day brighter and I hope it makes theirs, too.”

Step Up to the Challenge

NEMT driving can be a rewarding career for anyone who loves driving and who loves helping others. Take it from Dana’s invitation: “If you like to drive, have good communication skills, and enjoy meeting new people, you need to sign on as part of the Medstar team. I know there are other companies out there doing the same thing, but Medstar has been a great experience.”  

Click here to learn about career opportunities waiting for you as an NEMT driver!


 

Dental Health in Children with Cerebral Palsy

The month of February is dedicated to the National Children’s Dental Health Month as a way of helping  jump start children on a lifetime of healthy teeth and gums. But did you know that children with cerebral palsy (CP) are at a greater risk of dental problems

Cerebral Palsy and Dental Health 

Several challenges associated with CP are associated with increased dental health problems:

  • Children with CP have motor and coordination challenges that limit their ability to perform routine hygiene care

  • Gastroesophageal reflux disease (GERD) which may cause frequent regurgitation and vomiting is common in children with CP and may result in dental erosions

  • Because children with CP are frequently unable to ingest solid food, they tend to have an exclusively liquid or semisolid diet which can increase the risk of dental caries

Dental Management in Children with CP

To ensure better oral health among children with CP, caregivers should ensure the following:

  • Start the child early on routine daily oral hygiene. Parents’ irregular brushing habits have been associated with poor dental hygiene among children with CP.

  • Brush their teeth twice a day and use floss at least once a day.

  • Make it fun by using a toothbrush which is of the child’s favorite color or character.

  • Sing during brushing routine to reduce stress.

  • Use toothpaste with fluoride in the right amount

  • Consult your physical therapist or occupational therapist for possible brushing devices adapted to your child’s ability.

Most importantly, it is vital that children with CP visit their dentist regularly. Regular visits help the child and the dentist build trust and can help the dentist detect problems before they get worse.  Dentists can make accommodations like using Velcro straps to maintain the child’s head position or finger guards and steel mirrors that are less likely to cause injuries. In all their interaction, the dentist should try their best to be gentle and caring.

What We Can Do

Poor oral hygiene is associated with lesser quality of life among children with CP. We at Medstar believe that every child is entitled to good dental health and superb quality of life. If you need a wheelchair-compatible van to help you take your child to the dentist, we can help you! Our professionally trained drivers are courteous and ever-ready to cater to you and your child’s unique needs. For more information, contact us now at +1 (509) 728-9816.

 

5 Things You Need to Know About Medicaid Rides

Before non-emergency medical transportation (NEMT), many people were hesitant to see a doctor, go to therapy, or move between medical facilities due to fears that transportation costs would be expensive. However, did you know that aside from the benefits of greater comfort, care, and cost-effectiveness, NEMTs can also be covered by insurance?

Especially in situations when a patient needs continuous monitoring while in transit or if a patient uses a wheelchair or complex medical equipment, their private insurance or Medicare can cover all or part of the transportation costs. Here are 5 important things you need to know about Medicaid rides:

What are Medicaid Rides?

Medicaid rides are part of the Medicaid Transportation program that ensures eligible members can get NEMT rides to check ups or therapy at no cost to them. 

Who can get a ride?

To be eligible for a Medicaid ride, you must: 

The extent of your Medicaid coverage depends on the state in which you reside as states have different rules about when rides are necessary. It’s always best to check with your state. 

How do I get a ride?

First, you should have an appointment with your doctor or provider. Then, at least two days before your appointment, request a ride with an accredited Medicaid ride provider or contact your local state Health Care Authority.

Medicaid rides can be by taxi, car, van, public bus, or a subway. The kind of ride you get depends on which one is the most medically appropriate and cost-effective service.  

What are other instances when I can utilize Medicaid rides?

The driver can give you or an eligible family member a ride only to a medical office and back home. If the driver gives you a ride anywhere else, you and the driver could be charged with stealing from Medicaid. Make sure to follow the rules so Medicaid will approve and pay for your ride.

Medstar offers Medicaid Rides

If you need an expert and reliable NEMT ride, Medstar can help. Medstar works with several state Medicaid brokers and offers transit services to Medicaid-eligible individuals.  Message us at +1 (509) 728-9816 today for more information.


 

After Heart Surgery: The Road to Recovery

Every 34 seconds, heart diseases kill one person. In 2020, nearly 700,000 people died from heart disease. Moreover, close to half a million heart surgeries are performed every year. For this reason, the American Heart Association instituted February as the American Heart Month.


While countless articles have been dedicated to preventing heart disease, less has been written about recovering post-surgery.

If you survived a heart surgery, how do you speed up recovery and develop healthy heart habits?

Right After Surgery

The first few weeks after surgery should be dedicated to regaining your strength and ensuring that no complications happen. During this time, make sure that you:

  • Get plenty of rest

  • Closely monitor your heart rate (pulse), blood pressure and EKG

  • Weigh yourself regularly and notify your doctor for any sudden weight changes

  • Care for your incision and monitor any signs of infection

  • Keep your follow-up appointments and be ready with your records and any questions

Developing Health Heart Habits

As you slowly gain strength, you would want to start acquiring habits for superb heart health. You can do this by:

  • Getting back into your normal routine by following a schedule for waking up and sleeping

  • Taking regular showers and maintaining proper hygiene

  • Engaging in a physical program that is suited to your needs. You may begin by taking taking regular 10-minute walks and progress to 30 minutes of moderate physical activity

  • Creating a healthy meal plan

  • Avoiding stress, alcohol and tobacco

On your road to recovery, remember to work closely with your doctor. In other cases, you may need to enlist the help of a cardiac rehabilitation team who can provide counseling, guidance and education as you resume normal activities. Listen to your body and arm yourself with proper knowledge. Keep in mind that small changes go a long way.


How We Can Help

You need all the support you can get after surgery. Medstar is committed to assist you. Whether you need a wheelchair-accessible vehicle to come home or you seek reliable transportation for post-surgery check-ups, we can help you. We also offer door-to-door delivery of prescription medicine if you are unable to travel and retrieve medicine on your own. If you want to know more about how we can help you, message us at +1 (509) 728-9816.


Common Misconceptions about Obesity

The third week of January is dedicated to observing National Healthy Weight Week. The goal for the week-long activity is to increase awareness about the need to maintain a healthy weight and lifestyle. Sometimes, however, the zeal to promote healthy weight comes with discriminating against people who are obese.

A study from the New England Journal of Medicine warned against the promotion of inaccurate beliefs about obesity and highlighted how such errors can result in suboptimal health decisions. The list below explores three misconceptions about obesity:

Misconception 1: Lack of Exercise and Poor Diet Causes Obesity

While the connection between obesity, poor nutrition, and a sedentary lifestyle is intuitively appealing, studies show that insufficient sleep, stress, hormonal disorders, medications, intergenerational effects, and even poverty may also cause obesity.

Misconception 2: Obese People are Lazy

That obese people are lazy seems to be such a pervasive bias that it has led to discrimination in employment opportunities and various forms of weight-related stigmatization such as repeated teasing, bullying, harassment and hostility. The causes of obesity are multifactorial and attributing it to laziness is plain wrong.

Misconception 3: Discipline is the Key

“Weight loss is a matter of willpower” may just be at the root of dangerous fads in diet. Another study revealed that weight loss and weight management varies among individuals. Failure in one weight-loss intervention does not equate to lack of discipline. 

Supporting Clients with Weight Challenges

Patients with excess weight face social, health, and mobility challenges. We can best help them by educating ourselves and not promoting misconceptions about their condition. Medstar is committed to providing reliable care for a wide array of client needs.  Medstar offers bariatric transportation: custom vehicles that are wider and equipped with a sturdier wheelchair to ensure a comfortable ride for patients struggling with obesity. 
If you are looking for a vehicle that meets your unique health and mobility needs,  message us at +1 (509) 728-9816 or contact us now.

 

A New Focus on Mental and Social Wellness this 2023

Whenever we think about New Year’s day, New Year’s resolutions always come to mind. The beginning of 2023 presents a great opportunity to place a stronger emphasis on health and wellness.

If there is something that the recent years under the pandemic has taught us, it is that health and wellness are paramount. According to the World Health Organization, health is not the mere absence of disease but involves physical, mental, and social wellness. 

A new year presents us with fresh opportunities and stronger resolve to do better in the areas of mental and social wellness, acknowledging that all aspects of health influence each other. We, at Medstar, have compiled 8 easy steps that you can do to restore personal balance and wellness. 

Mental Wellness

The Global Wellness Institute defines mental wellness as the ability to think, feel, connect, and function while remaining resilient against and thriving amidst challenges and demands. Mental wellness is subjective, self-directed and is dependent on self-care and personal agency. To maintain mental wellness, we must proactively do things that increase our capacity to pursue a higher level of happiness, meaning, and purpose.

Here are four simple suggestions to get you started on the path to mental wellness:

  1. Get adequate sleep. 

  2. Meditate. 

  3. Use a journal.

  4. Connect with nature. 

Social Wellness

The Washington State University defines social wellness as the ability to create authentic and meaningful interactions with those within our communities while navigating our various roles. Social wellness is evident in good communication skills, developing intimacy with others, and maintaining a network of friends and family members. 

Try the four easy steps to get you started on the path to social wellness:

  1. Spend more time with loved ones

  2. Begin a hobby. 

  3. Schedule check-in with friends. 

  4. Serve.  

Caring for those who Care 

At Medstar, we believe that better mobility can improve overall health and wellness. Our brand promise is driving health and happiness through safe service. Our services include ADA-compliant, wheelchair-accessible vehicles and highly-trained professional drivers. We are the trusted partner of institutions committed to enhancing health and happiness such as the Veterans Administration, United States Department of Veterans Affairs, and Harborview Medical Center. 


If you want to learn more about how we can help you in your health and wellness pursuit, message us at 509-822-5803 or contact us now.