Update on VA Taxi Contract & Medstar’s Commitment to Veterans and the Puget Sound VA
Medstar Transportation has proudly supported the Puget Sound VA through multiple transportation contracts. We want to clarify that there has been no change to our services under the VA Wheelchair and Special Mode contracts—those continue without interruption. If you’re unsure which transportation service you are authorized to use, please contact the VA Travel Desk to confirm your eligibility.
However, the "VA Taxi" contract for ambulatory Veterans expired on April 30, 2025, and was not renewed. We were not informed of the reason for the change but understand the contract is currently being rewritten. We are hopeful that Medstar will have the opportunity to serve under this program again in the near future.
This contract initially included one base year and four optional renewal years. During the active contract period, Medstar provided scheduled and on-demand rides with professional, trained drivers offering passenger assistance and securement services. We were proud to deliver reliable and compassionate transportation for hundreds of veterans each week, connecting them to critical healthcare appointments—especially as many sought to catch up on care delayed during the pandemic.
As some riders' needs changed, we worked closely with the VA to transition them to appropriate services through our existing Wheelchair and Special Mode contracts. We remain committed to collaborating with the VA to ensure that Veterans receive the care and mobility support they deserve.
For those affected by the VA Taxi contract expiration, please know that we are still here to help. Medstar offers a 10% discount on private-pay transportation for all Veterans and active military members. We believe non-emergency transportation through Medstar remains the safest, most efficient, and cost-effective solution for those with mobility needs.
To the Veterans and the VA staff we served through the VA Taxi contract: thank you. We were honored to be part of your healthcare journey, and we hope to do so again soon.
— Justin Bergener
Owner operator, Medstar Transportation
