US Department of Veteran Affairs

Service Information

Type of Service:

Medical care for veterans, including VA clinics and hospitals

Service Hours:

Clinic and hospital hours vary

Contact Information:

VA Puget Sound Health Care: 1-800-329-8387

Areas Served:

Statewide (Washington), NW Region 

About the VA:

The U.S. Department of Veterans Affairs (VA) provides comprehensive healthcare, support services, and benefits to America’s veterans and their families. Through a network of VA medical centers and clinics—including major facilities in Washington State—the VA delivers primary care, specialty care, mental health, and rehabilitation, helping veterans achieve their best possible quality of life. As a trusted transportation partner,

Why the Veterans Affairs Uses Medstar:

  • Medstar provides safe, reliable rides for eligible veterans traveling to and from VA clinics, hospitals, and specialty appointments.

  • Dispatchers and drivers are trained in VA scheduling protocols and facility layouts for smooth coordination and on-time arrivals.

  • Offers Non-Emergency Medical Transportation (NEMT) tailored to VA healthcare needs, including outpatient care and follow-up visits.

  • Drivers receive training to respectfully support veterans with mobility limitations, PTSD considerations, and service-related needs.

  • Prioritizes discretion, comfort, and safety—ensuring every veteran receives dignified, door-to-door service.

Frequently Asked Questions:

Q: How do I arrange a ride to my VA appointment?

A: Speak with your VA social worker or case manager to request transportation. They will coordinate with VA Travel to schedule your ride based on your eligibility and medical needs.

Q: Are VA transportation benefits available for all veterans?

A: Transportation is available for eligible veterans, often based on medical need, disability status, or financial criteria. Contact your care coordinator or VA Travel Office to confirm your eligibility.

Q: Can Medstar transport veterans who use wheelchairs?

A: Yes. Medstar offers ADA-compliant vehicles that allow veterans to remain safely seated in their wheelchairs during transport—no transfer required. Please note any mobility needs when scheduling.

Q: Can I bring a caregiver or companion to my VA appointment?

A: Yes. One caregiver or escort may ride with you. Be sure to inform the VA Travel Office in advance so space can be reserved and documentation prepared if required.