HopeLink

Service Informaion

Type of Service:

Medicaid non-emergency medical transportation in King and Snohomish Counties, Food banks, Housing, Energy assistance, Employment, financial coaching, and more.

Service Hours:

Monday–Friday, 8am–5pm; rides available 24/7 as scheduled

Contact Information:

Hopelink Medicaid Transportation: https://www.hopelink.org/programs/medicaid-transportation/

Phone: (800)-923-7433

Counties Served:

King, Snohomish

About HopeLink:

Hopelink is a nonprofit organization dedicated to promoting stability and self-sufficiency for individuals and families in North and East King County. As the Medicaid transportation broker for King and Snohomish counties, Hopelink coordinates non-emergency medical transportation (NEMT) for eligible clients, ensuring access to vital healthcare appointments. While Hopelink offers a variety of social services, such as food, housing, and employment support, in North and East King County, transportation is currently the only service provided in Snohomish County.

How Medstar Supports HopeLink Clients

  • Provides Non-Emergency Medical Transportation (NEMT) for eligible HopeLink clients traveling to medical, dental, behavioral health, and specialty care appointments.

  • Operates ADA-compliant vehicles with drivers trained to assist passengers with physical, cognitive, or sensory disabilities.

  • Fulfills scheduled ride requests assigned by HopeLink, ensuring reliable service throughout King and Snohomish counties.

  • Delivers door-to-door transportation with a focus on timeliness, safety, and respectful care for every rider.

  • Coordinates closely with HopeLink’s call center and scheduling systems to help reduce missed appointments and rider stress.

HopeLink – Frequently Asked Questions

Q: How do I schedule a Medicaid ride with HopeLink?

Call 1-800-923-7433 (King County) or 1-855-766-7433 (Snohomish County), Monday–Friday from 8 AM to 5 PM. You can also use HopeLink’s online request form. Be prepared to share your Medicaid ID and appointment details.

Q: Can I request MedStar as my transportation provider?

No. HopeLink assigns rides based on location, availability, and medical need. MedStar is a trusted provider in their network and may be selected automatically for your trip.

Q: Are MedStar rides through HopeLink wheelchair accessible?

Yes. If you use a wheelchair, scooter, or mobility device, let HopeLink know when scheduling. MedStar’s ADA-compliant vehicles are frequently used for mobility-assisted transport.

Q: What should I do when my ride is scheduled?

You’ll receive a 30-minute pickup window. Be ready five minutes before it starts and wait in a visible location. Drivers wait only five minutes and cannot call before arrival, so timely readiness is essential.

Q: Can I bring an escort or personal care assistant (PCA)?

Yes. If you need assistance getting to or from the vehicle or appointment, you must bring an escort or PCA. Drivers cannot enter homes or provide medical help beyond basic assistance.