People for People

Service Information

Type of Service:

2-1-1, Employment & Training, Meals On Wheels, Transportation

Service Hours:

Monday – Friday

8:00am – 4:00pm

Contact Information:

By calling, texting, or emailing, you can access a live Information and Referral Specialist who can guide you to programs that meet your unique needs, including transportation, housing, food assistance, and legal resources. Information is free, anonymous, and provided in the caller’s preferred language. You can also access a comprehensive list of resources by visiting our website.

For More Information or to Arrange a Trip, Call:

Yakima: 509-248-6793 

Toll Free: 1-800-233-1624

Website

https://www.mypfp.org/

https://www.mypfp.org/services/transportation/nemt/

Counties Served

Benton, Chelan, Columbia, Douglas, Franklin, Kittitas, Okanogan, Yakima, Walla Walla

About People for People

People for People (PFP) is the official Medicaid transportation broker for Yakima, Benton, Franklin, and Adams Counties in Central Washington. PFP coordinates Non-Emergency Medical Transportation (NEMT) services for eligible Medicaid clients, ensuring safe and reliable access to healthcare appointments, pharmacies, and other approved destinations.

Why People for People Transportation Chooses Medstar?

  • Provides safe, timely transportation for medical appointments, pharmacy visits, and wellness services assigned by PFP.

  • Operates ADA-compliant vehicles equipped for wheelchairs, walkers, and other mobility devices to ensure accessible, comfortable rides.

  • Employs trained, compassionate drivers experienced in assisting seniors, individuals with disabilities, and rural riders.

  • Coordinates closely with PFP and care teams to ensure accurate scheduling, smooth communication, and minimal wait times.

  • Offers reliable service across Central Washington, supported by local knowledge of communities and road networks.

Frequently Asked Questions

Can I request Medstar as my transportation provider through People for People?

A: Transportation is assigned by People for People based on availability, service area, and operational needs. While Medstar is a trusted partner, riders cannot request a specific provider.

How do I schedule a ride through People for People?

A: Call PFP’s NEMT line at 1-800-233-1624 or visit their NEMT website. You’ll need your Medicaid ID and appointment details.

What types of transportation are available?

A: People for People offers a range of non-emergency medical transportation options, including wheelchair-accessible vehicles and special assistance for eligible clients.

Are rides covered by Medicaid or other programs?

A: Eligible clients may have their rides covered through Medicaid or other People for People programs. Call to check your eligibility.

What should I do if I have a concern about my ride?

A: If you have questions or feedback about your transportation experience, contact People for People directly. If Medstar provided your ride, we welcome your feedback to help improve service.