Special Mobility Services (SMS)


Service

  • 24/7

Contact

  • Community Shuttles and Deer Park Dial-A-Ride:

    • Phone (Mon-Fri, 8:30 AM - 5:00 PM): (877) 264-RIDE (Not for Medicaid requests; Community Shuttles only)

    • Local Phone: (509) 534-7171 (Not for Medicaid requests; Community Shuttles only)

    • Fax: (509) 532-9414 (Not for Medicaid requests; Community Shuttles only)

    • Email: dispatch@specialmobility.org (Not for Medicaid requests; Community Shuttles only)

  • Medicaid Transportation:

    • Phone (Weekdays, 8:00 AM to 4:00 PM): (800) 892–4817

    • Local Phone: (509) 534-9760

    • Toll-Free Fax: (888) 829-9915

    • Local Fax: (509) 534-6980

    • TDD Toll Free: (800) 821-7167

  • Website: https://sms1.org/

About

Special Mobility Services (SMS) is a nonprofit organization that has served communities in Washington and Oregon for over forty years and is dedicated to providing vital mobility solutions beyond transportation. With community partners and volunteers, SMS ensures Medicaid clients can access healthcare appointments while bridging rural-urban gaps through shuttle services. SMS firmly believes that mobility equals access to the community, fostering independence, essential service accessibility, and social connection for all, and it is committed to operating discrimination-free services for the communities it serves.