Bringing the Team Together
On October 9, we held our All Hands Meeting, with nearly 120 team members in attendance! For those who couldn’t join or if you’d like to revisit key moments, the full recording is now available for your convenience.
September 2024 Newsletter
Moments that Matter Most
We share this story to remind everyone of the compassion and care we strive to deliver every day. Its message speaks to the heart of what we do at Medstar.
August 2024 Newsletter
New Contracts, New Milestones!
2024 has been a year of remarkable success for Medstar. From being honored as the Non-Emergent Medical Transportation (NEMT) Provider of the Year during the Community Transportation Association of the Northwest (CTANW) Conference 2024 to securing new contracts and achieving significant business growth – this year has truly been Medstar's time to shine.
July 2024 Newsletter
Driver Appreciation
To our drivers, your commitment to safety, punctuality, and professionalism ensures that our operations run smoothly and efficiently. Your efforts do not go unnoticed, and we are incredibly grateful for the vital role you play in our success. Thank you for your unwavering dedication and exceptional service.
June 2024 Newsletter
Introducing Operation Zero!
As the warmer weather and holiday plans approach, safety remains our top priority. That's why we're excited to introduce Operation Zero. This initiative is designed to raise awareness, implement preventive measures, and enforce strict compliance with our zero-tolerance policy for safety violations.
May 2024 Newsletter
Medstar: Behind the scenes!
Have you ever wondered what goes on behind the scenes at Medstar? We all know our drivers are the key players, the lifeblood of the company. But what about the dispatchers? To shed light on their daily tasks, challenges, and experiences, we spoke with Sheena, Dispatch Manager, and her team. Let’s hear their stories and delve into their journey!
April 2024 Newsletter
Medstar is NEMT Provider of the Year!
Medstar wins Non-Emergency Medical Transportation (NEMT) Provider of the Year in the recently concluded 2024 Community Transportation Association of the Northwest (CTANW) Awards held on April 18th. This award, indeed, is a continuous testament to our commitment since Day 1 to deliver health and happiness through safe service.
March 2024 Newsletter
Women of Medstar: Breaking Stereotypes
As we celebrate Women's Month this March, we proudly acknowledge the remarkable strides women have made across various domains. Medstar Transportation champions inclusivity by welcoming individuals of all genders to participate in its transportation services, breaking down barriers and promoting equality in the transportation sector.
February 2024 Newsletter
February is for love and appreciation!
The month of February is a time dedicated to love and appreciation. Thus, we wanted to take a moment to recognize and celebrate the incredible experiences our clients have shared with us. At Medstar, our mission goes beyond transportation; it's about fostering genuine connections and providing exceptional care to those we serve.
January 2024 Newsletter
Medstar will now be serving the Grand Canyon state through our acquisition of VIP Transportation
This decision was formed when our CEO, Justin Bergener, found VIP Transportation online. After connecting with Wael, VIP's owner, the two hit it off instantly. Their shared passion for helping communities through non-emergency medical transportation (NEMT) formalized the partnership, bringing Medstar and VIP Transport together.
December 2023 Newsletter
A Christmas Gift Just For You!
Medstar is spreading festive cheer by presenting each and every one of our valued employees with a special year-end gift: a $50 wellness reimbursement! Your well-being is our top priority, and we hope this gift adds a sprinkle of joy to your festive season. Merry Christmas and a Happy New Year to all!
November 2023 Newsletter
Pay increase coming your way!
This Thanksgiving month, we want to express our deepest gratitude to all our exceptional drivers! We're thrilled to share the exciting news: starting December 1st, a well-deserved pay increase awaits each of you!
October 2023 Newsletter
Introducing the outstanding MedSTARS of Q3 2023!
In line with our exciting new initiative to celebrate and recognize our stellar employees’ exceptional contributions to the company, we are proud to present the MedSTARS of Q3 2023!
September 2023 Newsletter
Medstar’s Commitment: Navigating the Challenges of Alzheimer’s with Compassion
Observed annually on September 21st, World Alzheimer’s Day is a time to raise awareness about Alzheimer's disease, a progressive neurological condition that affects millions of people worldwide. Medstar’s non-emergency medical transportation (NEMT) plays in the lives of those affected by Alzheimer's disease and serves as a reminder of the importance of early diagnosis, ongoing research, and compassionate care for individuals living with Alzheimer's and their families.
August 2023 Newsletter
International Day of Medical Transporters
Every year on August 20th, International Day of Medical Transporters honors non-emergency and emergency medical drivers and the important work they do.
July 2023 Newsletter
Medstar Partners With Pegasus Lifts to Provide Non-Emergency Medical Transportation (NEMT) Services for Residents in Pierce and South King County
Medstar Transportation has acquired Pegasus Lift’s book of business and several vehicles, in a strategic decision to sustain and expand Non-Emergency Medical Transportation (NEMT) services in Pierce and South King County.
June 2023 Newsletter
Introducing MedSTARS: Celebrating our Stellar Employees
We are delighted to unveil an exciting new initiative aimed at recognizing and appreciating the exceptional contributions of our incredible employees–the MedSTAR Appreciation Program!
May 2023 Newsletter
Happy Mom’s Month: Shining the Spotlight on Medstar Moms
This month of May is dedicated to honoring the incredible women in our lives. And here at Medstar, we value and empower mothers, recognizing the importance of their health and well-being.
So in celebration of motherhood, we’d like to remind all our Medstar moms to prioritize their physical and mental well-being. Taking care of oneself is essential to maintain the energy and vitality needed to fulfill this demanding role. Here are some tips to ensure a healthy motherhood journey.
Physical and Mental Well-being:
Mothers often put their own health on the back burner while tending to the needs of their loved ones. However, taking care of oneself should be a priority. Some key aspects to consider in upholding physical and mental well-being among mothers are: nourishing diet, regular exercise, self-care, support network, and stress management.
Balancing Responsibilities:
Juggling multiple responsibilities can be overwhelming for mothers. It is crucial to find a balance and avoid excessive stress. There are some strategies to balance responsibilities. For instance, mothers can delegate tasks. Share responsibilities with your partner, family members, or trusted individuals, allowing you to have some time for yourself! Next, practice good time management which includes prioritizing tasks, setting realistic goals, and establishing boundaries to prevent burnout. Lastly, practice Saying 'No’. Learn to say 'no' to additional commitments when you feel overwhelmed. Focus on what truly matters to you and your family.
Regular Check-ups:
Regular check-ups are very important yet often overlooked. Regular health check-ups are essential for early detection and prevention of potential health issues. Don't neglect routine visits to healthcare professionals, including gynecologists, general practitioners, and specialists, as needed. Be proactive in discussing any concerns or symptoms you may have to ensure optimal health.
Here at Medstar, we want to make sure that mothers are able to balance work and life. Here’s what some of our Medstar moms have to say about working in the Company:
"Balancing work and life is much easier with Medstar because aside from giving us mothers the opportunity to work from home, we can still focus on motherhood and other responsibilities without spending extra hours commuting to and from work." -Nina, Administrative Assistant for Fleet
“Medstar has been extremely understanding and flexible in working with me to ensure I am able to attend my son's important appointments. They not only allow me to take time off but also offer the option to make those hours up. Management is and has remained extremely supportive of the family and provides help within reason." -Sheena, Dispatch Supervisor
"I love my schedule at Medstar. As soon as I'm done with my shift, I get to have quality time with my family. No more traffic and time wasted on the road. My kids had a blast at the movies when we were given tickets from last year's Christmas Party." -Xy-Za, Support Staff
Let's celebrate motherhood and express our gratitude to all Medstar moms! Their unconditional love, selflessness, and guidance have a profound impact on our lives. Let us make the most of this special day by expressing our gratitude to all remarkable individuals who have shaped us into who we are today.
Read more updates about Medstar by downloading our May 2023 Newsletter Issue
April 2023 Newsletter
Happy Earth Month!
The month of April marks the celebration of Earth Month. This means not only celebrating our beautiful planet, but also being reminded of our commitment and efforts for the environment by adopting green initiatives across our organizational practices and operations.
At Medstar, we observe environmental protocols in terms of emissions, energy, and vehicle utilization efficiency. This includes having sustainable green logistics that embed environmental factors into our products and services, from dispatch to destination. We also utilize vehicles that originate from companies that are environmentally committed.
Moreover, we are committed to the reduction of waste output by implementing paperless culture across our daily logistical operations. We use the GOIN’ app for internal communications between our drivers, operations, and management. Our records, documents, and other data are stored in and distributed through various online applications, sheets, documents and softwares, instead of printed materials.
Lastly, since the Company specializes in providing safe and reliable transportation services for people with health and mobility difficulties and needs, our commitment to exercise corporate environmental responsibility helps ensure the delivery of safe and reliable rides/transportation. Medstar transportation services include Non-Emergency Medical Transportation (NEMT) for people who need access to healthcare and medical facilities, as well as ADA paratransit, microtransit, shuttles, fixed-route buses, vanpools, and guaranteed rides home. On the grander scale of things, being an environmentally-committed company helps reduce the harmful effects of transportation not only on our clients but also on the planet.
Happy Earth Month, everyone!
Read more updates about Medstar by downloading our April 2023 Newsletter Issue.
March 2023 Newsletter
Championing our Women Drivers
The month of March marks the International Women's Day (IWD). This day, we commemorate women’s achievements in various areas and commit to accelerating women's equality. March is also the perfect month to put a spotlight on our women drivers.
Women have made great strides in terms of representation during the past century. In the 1920s, only 1 in 5 women were working, typically in roles like clerks, waitresses, teachers, or factory workers. Women’s options have since expanded but many industries continue to be male-dominated. For example, in the transportation industry, only one in five drivers is a female.
In contrast, Medstar takes pride that 43.6% of our drivers are females. We see our female drivers as essential partners in our aim to drive health and happiness through service. Their natural attention to detail, great communication and people skills, and an inherent sensitivity to others make women an important contributor to the NEMT industry.
In most cases, it is exactly the opportunity to work with people that attracts female drivers in this career. According to Dana, "I chose to be a NEMT driver because it allows me to help all kinds of people. I thrive on the positive feelings these interactions reward me. I am a very social person and enjoy seeing or making clients smile."
Working with people has allowed women drivers to find purpose in their role.
“My clients inspire me in many ways. I see clients who are as healthy as can be and some who find it difficult to even get up and start the day. Regardless, they keep going and that inspires me to keep doing what I am doing,” shares Brigid.
She further advises, “Don't think of your job as just you driving people from place to place. It is more than that. It involves you being dedicated, able to communicate, open-minded, compassionate, respectful, caring, a listener, and one who is passionate about people's needs, has a love for driving, and is a team player.”
This Women’s Month, we stand with others in celebrating and championing the unique gifts our women drivers offer. We revel in the idea that we have women of all kinds and of various colors in our company. This diversity has brought with it greater innovation and ideas, and has amplified our ability to better connect and serve our clients.
Again, Happy Women’s Day!
Read more updates about Medstar by downloading our March 2023 Newsletter Issue.
