Medstar wins Non-Emergency Medical Transportation (NEMT) Provider of the Year in the recently concluded 2024 Community Transportation Association of the Northwest (CTANW) Awards held on April 18th. This award, indeed, is a continuous testament to our commitment since Day 1 to deliver health and happiness through safe service.
As we celebrate Women's Month this March, we proudly acknowledge the remarkable strides women have made across various domains. Medstar Transportation champions inclusivity by welcoming individuals of all genders to participate in its transportation services, breaking down barriers and promoting equality in the transportation sector.
The month of February is a time dedicated to love and appreciation. Thus, we wanted to take a moment to recognize and celebrate the incredible experiences our clients have shared with us. At Medstar, our mission goes beyond transportation; it's about fostering genuine connections and providing exceptional care to those we serve.
This decision was formed when our CEO, Justin Bergener, found VIP Transportation online. After connecting with Wael, VIP's owner, the two hit it off instantly. Their shared passion for helping communities through non-emergency medical transportation (NEMT) formalized the partnership, bringing Medstar and VIP Transport together.
Medstar is spreading festive cheer by presenting each and every one of our valued employees with a special year-end gift: a $50 wellness reimbursement! Your well-being is our top priority, and we hope this gift adds a sprinkle of joy to your festive season. Merry Christmas and a Happy New Year to all!
This Thanksgiving month, we want to express our deepest gratitude to all our exceptional drivers! We're thrilled to share the exciting news: starting December 1st, a well-deserved pay increase awaits each of you!
In line with our exciting new initiative to celebrate and recognize our stellar employees’ exceptional contributions to the company, we are proud to present the MedSTARS of Q3 2023!
Observed annually on September 21st, World Alzheimer’s Day is a time to raise awareness about Alzheimer's disease, a progressive neurological condition that affects millions of people worldwide. Medstar’s non-emergency medical transportation (NEMT) plays in the lives of those affected by Alzheimer's disease and serves as a reminder of the importance of early diagnosis, ongoing research, and compassionate care for individuals living with Alzheimer's and their families.
Every year on August 20th, International Day of Medical Transporters honors non-emergency and emergency medical drivers and the important work they do.
Medstar Transportation has acquired Pegasus Lift’s book of business and several vehicles, in a strategic decision to sustain and expand Non-Emergency Medical Transportation (NEMT) services in Pierce and South King County.
We are delighted to unveil an exciting new initiative aimed at recognizing and appreciating the exceptional contributions of our incredible employees–the MedSTAR Appreciation Program!
This month of May is dedicated to honoring the incredible women in our lives. And here at Medstar, we value and empower mothers, recognizing the importance of their health and well-being.
So in celebration of motherhood, we’d like to remind all our Medstar moms to prioritize their physical and mental well-being. Taking care of oneself is essential to maintain the energy and vitality needed to fulfill this demanding role. Here are some tips to ensure a healthy motherhood journey.
Physical and Mental Well-being:
Mothers often put their own health on the back burner while tending to the needs of their loved ones. However, taking care of oneself should be a priority. Some key aspects to consider in upholding physical and mental well-being among mothers are: nourishing diet, regular exercise, self-care, support network, and stress management.
Balancing Responsibilities:
Juggling multiple responsibilities can be overwhelming for mothers. It is crucial to find a balance and avoid excessive stress. There are some strategies to balance responsibilities. For instance, mothers can delegate tasks. Share responsibilities with your partner, family members, or trusted individuals, allowing you to have some time for yourself! Next, practice good time management which includes prioritizing tasks, setting realistic goals, and establishing boundaries to prevent burnout. Lastly, practice Saying 'No’. Learn to say 'no' to additional commitments when you feel overwhelmed. Focus on what truly matters to you and your family.
Regular Check-ups:
Regular check-ups are very important yet often overlooked. Regular health check-ups are essential for early detection and prevention of potential health issues. Don't neglect routine visits to healthcare professionals, including gynecologists, general practitioners, and specialists, as needed. Be proactive in discussing any concerns or symptoms you may have to ensure optimal health.
Here at Medstar, we want to make sure that mothers are able to balance work and life. Here’s what some of our Medstar moms have to say about working in the Company:
"Balancing work and life is much easier with Medstar because aside from giving us mothers the opportunity to work from home, we can still focus on motherhood and other responsibilities without spending extra hours commuting to and from work." -Nina, Administrative Assistant for Fleet
“Medstar has been extremely understanding and flexible in working with me to ensure I am able to attend my son's important appointments. They not only allow me to take time off but also offer the option to make those hours up. Management is and has remained extremely supportive of the family and provides help within reason." -Sheena, Dispatch Supervisor
"I love my schedule at Medstar. As soon as I'm done with my shift, I get to have quality time with my family. No more traffic and time wasted on the road. My kids had a blast at the movies when we were given tickets from last year's Christmas Party." -Xy-Za, Support Staff
Let's celebrate motherhood and express our gratitude to all Medstar moms! Their unconditional love, selflessness, and guidance have a profound impact on our lives. Let us make the most of this special day by expressing our gratitude to all remarkable individuals who have shaped us into who we are today.
Read more updates about Medstar by downloading our May 2023 Newsletter Issue
The month of April marks the celebration of Earth Month. This means not only celebrating our beautiful planet, but also being reminded of our commitment and efforts for the environment by adopting green initiatives across our organizational practices and operations.
At Medstar, we observe environmental protocols in terms of emissions, energy, and vehicle utilization efficiency. This includes having sustainable green logistics that embed environmental factors into our products and services, from dispatch to destination. We also utilize vehicles that originate from companies that are environmentally committed.
Moreover, we are committed to the reduction of waste output by implementing paperless culture across our daily logistical operations. We use the GOIN’ app for internal communications between our drivers, operations, and management. Our records, documents, and other data are stored in and distributed through various online applications, sheets, documents and softwares, instead of printed materials.
Lastly, since the Company specializes in providing safe and reliable transportation services for people with health and mobility difficulties and needs, our commitment to exercise corporate environmental responsibility helps ensure the delivery of safe and reliable rides/transportation. Medstar transportation services include Non-Emergency Medical Transportation (NEMT) for people who need access to healthcare and medical facilities, as well as ADA paratransit, microtransit, shuttles, fixed-route buses, vanpools, and guaranteed rides home. On the grander scale of things, being an environmentally-committed company helps reduce the harmful effects of transportation not only on our clients but also on the planet.
Happy Earth Month, everyone!
Read more updates about Medstar by downloading our April 2023 Newsletter Issue.
The month of March marks the International Women's Day (IWD). This day, we commemorate women’s achievements in various areas and commit to accelerating women's equality. March is also the perfect month to put a spotlight on our women drivers.
Women have made great strides in terms of representation during the past century. In the 1920s, only 1 in 5 women were working, typically in roles like clerks, waitresses, teachers, or factory workers. Women’s options have since expanded but many industries continue to be male-dominated. For example, in the transportation industry, only one in five drivers is a female.
In contrast, Medstar takes pride that 43.6% of our drivers are females. We see our female drivers as essential partners in our aim to drive health and happiness through service. Their natural attention to detail, great communication and people skills, and an inherent sensitivity to others make women an important contributor to the NEMT industry.
In most cases, it is exactly the opportunity to work with people that attracts female drivers in this career. According to Dana, "I chose to be a NEMT driver because it allows me to help all kinds of people. I thrive on the positive feelings these interactions reward me. I am a very social person and enjoy seeing or making clients smile."
Working with people has allowed women drivers to find purpose in their role.
“My clients inspire me in many ways. I see clients who are as healthy as can be and some who find it difficult to even get up and start the day. Regardless, they keep going and that inspires me to keep doing what I am doing,” shares Brigid.
She further advises, “Don't think of your job as just you driving people from place to place. It is more than that. It involves you being dedicated, able to communicate, open-minded, compassionate, respectful, caring, a listener, and one who is passionate about people's needs, has a love for driving, and is a team player.”
This Women’s Month, we stand with others in celebrating and championing the unique gifts our women drivers offer. We revel in the idea that we have women of all kinds and of various colors in our company. This diversity has brought with it greater innovation and ideas, and has amplified our ability to better connect and serve our clients.
Again, Happy Women’s Day!
Read more updates about Medstar by downloading our March 2023 Newsletter Issue.
In some ways, keeping a job is like maintaining a marriage or committed partnership. Both your spouse and your employers have expectations. Both marriage and employment need communication and commitment. In marriage, not everything is a bed of roses and some days are undeniably dull. Similarly, no matter how passionate you are about your work, there are days when your job will fall short of expectations.
While it can be tempting to wander to the greener “other side” when our jobs disappoint us, the truth is that most of the time, we can do certain things to feel better about it. Here are three simple ways to keep your love for your job burning.
Studies show that relationships with coworkers play an important role in employees’ job satisfaction and intention to stay. The more solid your relationships with your colleagues are, the greater your sense of belonging. With most of us at Medstar doing field work or remote work, we need to be intentional about building relationships with our coworkers. We can do this by:
Seeking a mentor, asking him/her questions and seeking his/her perspective about what you do.
Inviting colleagues to help you on a project. Alternatively, volunteer to work to help them in their projects.
Appreciating your coworkers’ unique skills and talents.
There is no perfect job or employer. But as you look at the bigger picture and consider the organization’s purpose and how what you do impacts your customers and stakeholders, you can feel a greater sense of purpose. Do the same exercise with your team’s impact. Know how your team contributes to the company’s overall success and take pride in what you do.
A study of couples whose marriage lasted for 43–67 years showed that a common thread among thriving couples is that they keep communications open. They talk through challenges and listen to the other person’s perspective without judgment. You will also find yourself loving your job more if you don’t bottle up your thoughts. According to this article, we should be open to our managers about our ideas, suggestions, feedback, goals and accomplishments. Likewise, we must be willing to receive feedback and corrections without becoming bitter.
This love month, we wish you a Happy Valentine’s Day! May you shower your loved ones with affection and appreciation and may you find a multitude of reasons to love what we do.
Read more updates about Medstar by downloading our February 2023 Newsletter Issue
One of our core values at Medstar is “Seek Growth”. We pride ourselves as a team that has a passion for learning and growth. Seeking growth begins during onboarding where we receive the necessary training to fulfill our roles. Throughout our employment, we are offered continuing education and further technical skills training. Aside from this, we get opportunities to work with someone from a different department, to mentor someone, to lead a project, to receive coaching, or to receive feedback from clients.
Seeking growth entails that we are willing to improve in line with evolving trends and best practices in our industry. Especially in the kind of service we provide, growth and learning opportunities can boost our everyday confidence in our role and enable us to provide the best care for our passengers. Learning opportunities are also important in enhancing our collective belongingness to Medstar and sense of ownership to its mission.
So this year, may we also strengthen our resolve to seek growth and learning! Below are five simple suggestions that you can try to get started on that path:
Set goals and share these with your manager.
Talk to a supervisor from your department and ask for tips to get better.
Choose one skill that is important to your role and work consistently on it for one month.
Take advantage of opportunities to learn a new skill and help others, such as covering for someone.
Find someone newer to the company than you and be a mentor by asking questions and sharing advice.
This 2023, Medstar will undoubtedly reach new heights because individually and as an organization, we will seek to grow, evolve and be better at driving happiness through safe and reliable service.
Read more updates about Medstar by downloading our January 2023 Newsletter Issue
While the holidays are often busy and packed with activities, Christmas is also a great time to reflect on what matters most– family and purpose. Christmas time coincides with the closing of a year, presenting us with a wonderful occasion to look back at how far we’ve come and to cherish our most important blessings.
This Christmas season, we at Medstar celebrate our growing team, our wins, and our new-found partnerships. All of these were made possible because of our clients’ trust.
This 2022, our team has grown by almost 50 percent.
When 2021 ended, we had a total of 180 employees including drivers and office staff. We will close 2022 with 256 employees and a couple of new roles being created to ensure that we meet our clients’ needs and keep our partners happy. Last 2021 concluded with 126 trained drivers onboard. This year, we have a total of 186 drivers.
We find the growth of Medstar awe-inspiring and significant because these people are our partners in fulfilling our mission. A bigger team entails a greater capacity to serve our clients and deliver health and happiness.
Similarly, we want to highlight our wins and new- found partnerships. This year, we’ve won contracts with
VA taxi services, PFP Omak and Okanogan, Spanaway Runner and Community Transit Zip Alderwood. We are proud to be their partners in offering accessible, safe, and economical access to transportation for all. Thank you for believing in us!
To cap the year in the spirit of thanksgiving and good cheer, we held a company- wide virtual Christmas gathering which was attended by over 200 employees from different parts of the world.
On behalf of the entire Medstar family, we wish you and your loved ones a blessed and meaningful Christmas!
Read more updates about Medstar by downloading our December 2022 Newsletter Issue.
Thanksgiving is a special day dedicated each year to giving thanks and being grateful. Celebrated in different parts of the world, it marks the beginning of the holiday season. And although this season is getting colder, this time of the year truly warms our hearts at Medstar.
As most of us continue to experience difficulties this year, 2022 has also been a year of opportunities to grow and continue. Over the last couple of months, Medstar has significantly expanded in a number of areas and has grown by bringing on more brilliant and dedicated people to our team. Given everything that is going on in the world, there is no better time than this Thanksgiving to pause and give gratitude for everything that is good.
Looking back, we realized how fruitful the last couple of months were for us and we are grateful to all of our employees, clients, and partners. We have accomplished our objectives and experienced a great deal of success because of your support, effort, and the extra hours you put in. Despite encountering some challenges along the way, it’s wonderful that we still chose to remain grateful no matter what.
Happy Thanksgiving!
Read more updates about Medstar by downloading our November 2022 Newsletter Issue.
Medstar has been providing accessible rides since 1984, and our family just keeps growing! We recently introduced two new service locations in Okanogan County, Washington State: Omak and Tonasket. With this expansion, we were able to welcome two pioneer drivers into the growing Medstar family.
As pioneer drivers, they play a significant role in building the trust of our clients and representing Medstar in Omak and Tonasket. To get more insight, we recently interviewed them about how they got into Medstar, the training procedures, the work environment, and how they are liking the job so far.
We are happy to welcome our two new drivers to the Medstar family. We are certain that they will uphold the quality of our services and will always put our client’s safety and comfort first. Medstar Transportation is actively recruiting more drivers in Okanogan County and many other locations across Washington State. If you know someone who is interested in becoming a driver, just send an email to careers@gomedstar.com, and we’ll take care of the rest.
What is National Women’s Health and Fitness Day?
Every year on the last Wednesday of September, women from all over the country celebrate National Women’s Health and Fitness Day. The event aims to raise awareness about women’s health and fitness issues. Various organizations hold activities and events throughout the country to encourage women to take control of their health.
Why Is It Important?
Health is an integral aspect of life as it covers mental, physical, spiritual, and emotional just to name a few. However, a lot of women are at a greater risk for poor health due to work and family demands, and other factors that cause stress. On top of that, the current pandemic is making it even more important to advocate for and promote the health of women.
What Can You Do?
At Medstar Transportation, we value and give importance to the overall health and wellness of our employees. As we join the advocacy for women’s health and fitness, we asked some of our female employees about how they keep themselves healthy and some advice to other women struggling with it.
Don’t think you’ve left it too late to start. Always be sure to prioritize your health, wellness, and fitness. Ladies, it’s time to put your health first!
Read more updates about Medstar by downloading our September 2022 Newsletter Issue.
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