Non-Emergency Medical Transportation in South Puget Sound
Looking for a transportation provider you can actually count on? Your ride to care starts here.
Trusted by South Puget Sound Since 1984
We’ve been serving Tacoma, Lacey, Olympia, and surrounding cities for over 40 years. Riders trust us because we show up on time, treat them with respect, and get them to their appointments safely. We’ve built our name on reliability, professionalism, and the kind of service people remember.
Services We Offer in South Puget Sound
We help individuals and healthcare providers get where they need to be, no matter the need. Here's how we serve the community:
Medical Transportation
Non-emergency rides to doctor visits, check-ups, outpatient clinics, and hospitals.
ADA Paratransit Services
Transportation for eligible riders with disabilities who need door-to-door service.
VA Transportation
Reliable transportation for veterans going to VA clinics, hospitals, or support services.
Medical Equipment & Supplies Delivery
Fast delivery of medical items directly to homes or care facilities.
Wheelchair & Stretcher-Accessible Rides
Specially equipped vans for riders who use mobility aids or need to travel lying down.
24/7 NEMT Services
We operate around the clock, so care is always within reach.
Why Riders Across South Puget Sound Trust Medstar
We’re not new. We’re not a call center. We’re your neighbors.
Available 24/7
You can book a ride any time, day or night.
Real-Time Updates
Dispatchers keep you in the loop with live notifications about your ride.
Local Drivers
Our team lives and works in South Puget Sound. They know the streets and the shortcuts.
Ongoing Driver Training
Every driver is trained in wheelchair assistance, stretcher handling, and safe rider support.
Proven Track Record
We’ve been consistent for over four decades—and we’re still improving.
Neighborhoods We Serve Across South Puget Sound
We’re proud to serve riders throughout the South Puget Sound region with reliable, on-time transportation. Whether you live in the city or just outside of it, we’ve got you covered.
We operate across:
Tacoma - From downtown medical centers to neighborhood clinics, we know Tacoma’s roads and healthcare hubs.
Lacey - Offering easy access to hospitals, VA facilities, and residential care centers throughout the area.
Olympia - Serving the state capital with transportation to specialists, outpatient care, and routine medical visits.
Wherever you are in South Puget Sound, we’re just a call away.
Our Customer Testimonials
Frequently Asked Questions
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NEMT is a ride service for people who need help getting to medical appointments but do not need an ambulance. Medstar provides safe and reliable transportation to clinics, hospitals, dialysis centers, and more using accessible vehicles and trained drivers.
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Yes, you can. Many of our rides are scheduled by caregivers, case managers, or family members. All you need is the pickup and drop-off address, appointment time, and any special needs. We’ll take care of the rest.
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Yes. All Medstar drivers are trained to help riders who use wheelchairs, stretchers, or need extra support. They know how to assist passengers safely, secure mobility equipment, and make sure each rider is comfortable.
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We use real-time dispatching and GPS to manage all trips. Our local drivers know the roads in Tacoma, Lacey, and Olympia, which helps us stay on schedule. You’ll also get updates so you know when your driver is arriving.
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Yes. Medstar accepts Medicaid and works with healthcare providers and programs across South Puget Sound. If you are unsure about your coverage, contact us and we’ll help verify your eligibility.
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Medstar has been serving Washington since 1984. We hire and train our own drivers who live in the communities we serve. We focus on safety, reliability, and respect in every ride. That’s why families and care providers continue to trust us.
Speak With a Dispatcher
Need a ride or have questions? Call us now to speak directly with our dispatch team.