Effective Date: January 15, 2025

1. Introduction

MedStar Transportation and Medstar Cabulance, Inc. ("we," "us," "our") are dedicated to safeguarding your privacy and complying with Washington State and federal privacy regulations, including HIPAA. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

2. Information We Collect

We collect the following personal information to provide transportation services:

Personal Identification: Name, phone number, email address.
Service-Related Information: Pick-up/drop-off addresses, times, transportation precautions (e.g., mobility device or assistance needs).
Billing Information: Payment or billing details.
Notification Preferences: Email, SMS, automated calls, or app notifications.

This information may be collected via phone, mobile app, online forms, or from authorized third parties, including:

Trip brokers, personal care attendants, family members, insurance companies, hospitals, discharge planners, or medical care facilities.

3. How We Use Your Information

We use your information to:

Schedule and manage transportation services.
Provide notifications such as trip confirmations and reminders.
Process billing and payments.
Enhance customer service and meet your service needs.
Aggregate data for analytics and reporting to improve operations while ensuring anonymity.

4. Data Sharing

We may share your information with:

Payors (e.g., insurance companies, transit agencies, or membership organizations) that subsidize your rides.
Subcontractors who may be a better fit to provide transportation services.
GOIN.org integrations, which may connect to third-party CRM or billing systems.

We do not sell or rent your personal information.

5. Data Storage and Retention

Data is securely stored on AWS and Google Cloud through the GOIN.org platform.
Personal information is retained for seven (7) years and securely deleted thereafter unless required by law.

6. Notification Preferences

We send trip confirmations and reminders via:

Email, SMS, automated calls, or app notifications.

You can manage your preferences by:

Opting in or out through the app.
Calling us directly or replying "STOP" to SMS messages.

7. Your Rights

You have the right to:

Access, update, or correct your data: Use the app or contact us directly.
Request deletion of your account data: Use the app or contact us.
Submit complaints: Contact us via email at support@gomedstar.com, call, text, in-app chat, or app support.

We respond to data access or correction requests within 30 days.

8. Transportation for Minors

We provide transportation for minors as directed by their schools, medical facilities, or guardians. We require confirmation of the requester’s authority to schedule these services.

9. Compliance and Data Protection

We adhere to Washington State and federal privacy regulations, including HIPAA, and ensure compliance through:

Employee Training: Regular training on privacy and data protection.
Data Security Measures: Encryption, access controls, and regular security audits.
Contracts with Subcontractors: Ensuring data protection obligations are outlined in agreements.

10. Data Breach Protocol

In the event of a data breach:

We will notify affected individuals via email as soon as possible.
Steps will be taken to contain the breach and prevent future incidents.

11. Policy Updates

This Privacy Policy may be updated periodically. Notifications of changes will be sent via email to the address on file, and the latest version will always be available on our website.

12. Contact Information

If you have questions about this policy or your rights, please contact us at:

Email: support@gomedstar.com
Phone: (509) 588-1441